Technical FAQ

Video: You can upload video files such as MP4, H.264/H.265, and MOV. These work best for fast playback and compatibility across devices. We support both 8-bit and 10-bit formats. Our YouTube channel has specific tutorials on encoding.

Stills/Photos: We support high-quality TIFF, PNG, and JPEG formats. Our YouTube channel has specific tutorials on encoding.

Yes, but larger files may take time to process. After upload, multiple proxy versions are generated for quick preview or download.

You can drag and drop batches of files into the uploader. You can also create folders first to keep them organised.

Once uploaded, videos are transcoded into preview proxies. You can scrub through videos and play them in-browser using the built-in player.

Yes. Use the search bar to look for filenames, tags, and participant names if tagged during upload or registration. You can also sort and search using tags and folders.

You can add tags during upload or edit them later from the asset view. Tags help you find content faster.

Tags are individual for each company using MediaCloud.ai, but tags are universal across all user accounts within that company. We recommend keeping a limited number of tags to avoid duplicates.

Use the built-in QR code registration on set. Participants scan the code and sign a digital form. The signed form is linked to their footage.

All forms are stored securely and linked to each person’s footage. You can access them from the asset page or download reports.

A consent form grants permission to be filmed. A model contract covers commercial usage rights. MediaCloud.ai supports both templates.

Yes. You can create folders and subfolders for each shoot, department, or campaign. Assets can be tagged and moved between folders.

Invite users to your workspace with role-based access, or share direct links to folders or files with optional expiry or download control.

Yes. You can send them a secure QR code or upload link. No login required.

All consent forms require a mandatory expiration date from 1 to 8 years. Model contracts can also have 1 to 8 years and “infinite”. Admins can configure time-based deletion or manually archive/remove content when no longer needed.

Yes. Under GDPR, individuals have the right to request erasure. You can track and process these requests using the participant profile, which contains a complete list of assets featuring that specific person.

The platform interface is currently available in English. However, digital consent forms and model contracts can be customised and uploaded in multiple languages depending on your organisation’s needs.

Yes. You can provide consent forms in English, Spanish, French, Italian, Danish, or German by uploading your own translated templates. This ensures participants fully understand what they’re signing, helping meet GDPR requirements for informed consent.

Yes. You can store multiple versions of consent and model contracts, such as English, French, or Danish, and assign the appropriate one depending on the project or shoot location.

Currently, the admin and user interface is English-only.